To The Moon

Support

Questions, problems, feedback. We read everything.

Contact us
tothemoonhabits@gmail.com

Include your username and, if it helps, a screenshot of what you're seeing.

Frequent questions

Pick a topic.

How do I manage or cancel my subscription?
All subscriptions and free trials are handled directly by Apple. To manage or cancel: open Settings on your iPhone → tap your name → Subscriptions → select To The Moon. Cancelling stops future billing; your plan stays active until the end of the period you already paid for. We never see or store your payment details.
I paid but my subscription isn't showing. What do I do?
First, make sure you're signed in to the same account you purchased with, then reopen the app — your plan is verified automatically when the app launches. If it still doesn't appear, contact us at tothemoonhabits@gmail.com with your username and we'll sort it out.
What's the difference between the plans?
Free includes the complete habit tracking system with up to 3 album photos. Comfort raises the album cap to 365 photos and unlocks vision board and milestone photos. Pro removes photo limits entirely. Current prices, trials, and billing periods are always shown in the app's subscription screen.
How do I delete my account?
From the Profile screen inside the app. Deletion is permanent and runs automatically: your habits, records, notes, photos, Journey, and settings are removed from our servers, and the account cannot be recovered — by you or by us. You can also request deletion by email from the address linked to your account.
My reminders aren't arriving.
Check two places: inside the app, make sure notifications are enabled in your settings; then in iOS Settings → Notifications → To The Moon, confirm notifications are allowed. If you use Focus modes or scheduled summaries, they can delay or silence reminders too.
How is my data handled?
Your habits, records, notes, photos, and Journey are private to your account — no other user is shown them anywhere in the app. The full details of what we collect and why are in our Privacy Policy.
I found a bug or have a feature idea.
We want it. Email tothemoonhabits@gmail.com — for bugs, tell us your device model, iOS version, and what you were doing when it happened. Every report gets read.